Nurse Alison, the site RN (Registered Nurse) and the floor Care Teams (Jasmyn, Paul, Georgia, and Lilly) start their shifts. They all launch the Looking Glass - Care Hub app and join their shift Hub so Nurse Alison knows that they are on the floor and ready to care for patients.

Nurse Alison calls the team into a shift Room in the Looking Glass - Care app for their regular start-of-shift catch-up.

After a chat and few clinical notes have been exchanged, all team members put their phones away and automatically revert to the Care Hub standby mode.

Jasmyn finds an elderly resident who has fallen and appears to be experiencing a medical episode.

Jasmyn immediately commences the Urgent Response Protocol, which includes a hands-on first aid assessment and unlocking her phone to activate the Looking Glass - Care Hub app.

The video feed starts immediately and Jasmyn presses the in-app Escalate button to get the attention of Nurse Alison.

Within 2 seconds, Nurse Alison is speaking with Jasmyn and discussing the live feed of the situation. Nurse Alison lends her expertise remotely while activating the appropriate care team members to assist.

At the same time, Jasmyn is benefiting from the reassurance that her actions are being supervised by an experienced RN.

Orderlies and nurses from the Urgent Response Team arrive to assist Jasmyn. Her patient is assessed and receives medical assistance.

Lilly opens the Looking Glass - Care Hub app which automatically reconnects with Nurse Alison and provides a personal update. 

She confirms that her rounds were successful and concluded with no incidents or issues to report.

Georgia, during her post-lunch check-ins, discovers a patient that hasn’t eaten their lunch.

Unlocking her phone, she promptly launches the Looking Glass - Care Hub app which automatically reconnects with Nurse Alison.

She is then able to share this information with Nurse Alison who makes a recommendation and places a note in the patient's file for further monitoring.

Nurse Alison calls the team into the shift Room in the Looking Glass - Care Hub app for their regular end-of-shift sign off.

After the usual catch-up has finished, all team members conclude their connections and end their shift.